Shipping & Delivery

1. Coverage & Carriers

We ship pan-India via Delhivery surface freight or comparable carriers; remote PINs may incur a surcharge.

2. Dispatch Times

Pergola kits: 2-3 business days from order confirmation. Accessories: 1 business day. Custom-finish items: +5 business days.

3. Delivery Windows

Metro cities: 3-6 days; non-metro: 5-10 days. Freight partner will call to schedule a kerb-side drop. Professional installation by the Altis team is included in Delhi NCR. Outside Delhi NCR, installation charges apply and are shared in your quote.

4. Shipping Damage

Inspect packages on arrival; note missing boxes on the POD and notify support within 48 hours.